Terms of Service

Effective date: October 25, 2026

These Terms of Service ("Terms") apply to your use of https://callkai.ai, the CallKai demo line, our text messages, and the CallKai AI receptionist service, provided by Thomas Consulting Services INC, doing business as CallKai ("CallKai," "we," "us"). By using them, you agree to these Terms.

1. The service

CallKai provides "Kai," an AI voice receptionist built on GoHighLevel that can answer calls, answer common questions, capture caller information, book appointments, and send follow-up texts. Kai is an artificial intelligence system, not a human. AI can make mistakes, mishear callers, or give incomplete answers. Clients should review call summaries and confirm important details with their customers. Kai is not an emergency service; callers with emergencies should call 911.

2. Plans, fees, and billing

Paying clients choose a plan (Starter, Pro, or Premium), each with a one-time setup fee and a monthly fee, as shown on our website or in a written quote. Usage above a plan's included AI minutes is billed at the posted overage rate. Fees are billed in advance through our payment processor. Plans are month-to-month and may be cancelled with 30 days' written notice. Setup fees are non-refundable once setup work has begun. We may change prices with 30 days' notice.

3. Client responsibilities

Clients are responsible for: the accuracy of the business information, FAQs, and pricing they give us; following laws that apply to their business, including call-recording notice and consent laws and telemarketing and texting laws (such as the TCPA); getting proper consent before any marketing texts are sent to their customers; and not using the service for unlawful, harmful, or deceptive purposes. CallKai is not designed for protected health information unless separately agreed in writing.

4. No guarantees

We do not guarantee any number of calls, bookings, leads, sales, or revenue. The service is provided "as is" and "as available," and we do not promise it will be uninterrupted or error-free. Phone, AI, and messaging services depend on third-party providers.

5. Limitation of liability

To the fullest extent allowed by law, CallKai will not be liable for indirect, incidental, special, or consequential damages, or for lost profits or missed business. Our total liability for any claim is limited to the fees you paid us in the three months before the claim.

6. SMS Terms

• Program name: CallKai
• Description: If you opt in, Thomas Consulting Services INC (CallKai) will text you about your inquiry, your demo or sales call with us, and appointment confirmations and reminders. Clients may also receive service and account notifications.
• How you opt in: by checking the optional, unchecked SMS consent box on our website contact form, or by asking for a text during a call with us. Consent is not a condition of purchase.
• Message frequency: varies.
• Rates: Message and data rates may apply.
• Opt out: Reply STOP at any time to stop receiving messages. You will get one final message confirming you are unsubscribed. To rejoin, opt in again or reply START.
• Help: Reply HELP for help, or email [email protected].
• Carriers: Carriers are not liable for delayed or undelivered messages.
• Privacy: See our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
• Contact: Thomas Consulting Services INC (CallKai), Wailuku, HI · [email protected]

7. Intellectual property

The CallKai name, website, scripts, and materials belong to us or our licensors. Clients keep ownership of their own business information and customer data.

8. Termination

We may suspend or end service for non-payment, misuse, or violation of these Terms. You may stop using the service as described in Section 2.

9. Governing law

These Terms are governed by the laws of the State of Hawaii. Disputes will be handled in the state or federal courts located in Hawaii.

10. Changes

We may update these Terms and will post the new version here with a new effective date.

11. Contact

Thomas Consulting Services INC (CallKai), Wailuku, HI · [email protected]